Terms of Service

1. Who you are agreeing with

These terms are an agreement between you and TourTour, an app operated by an independent developer (a sole individual) based in Vietnam. "We", "us", and "our" mean TourTour. "You" means the person using the app.

Apple is the seller of record for every purchase (see section 5). For questions about this agreement, write to [email protected]. Our postal address is on the Legal & Contact page.

2. What TourTour is

TourTour is an iOS app that delivers self-guided audio walking tours of cities. You browse a catalogue of city packs, unlock the ones you want, download them, and listen to narration as you walk past landmarks. The app uses Apple's Maps, Look Around, and Sign in with Apple as building blocks.

Once you have downloaded a city pack, its narration audio, text and images are stored on your device and play fully offline, with no signal needed as you walk. Two things still need an internet connection: live map tiles, and Apple Look Around (the “VR” / at-home street-level view), which streams from Apple Maps in real time and cannot be saved for offline use. TourTour also includes its own in-app turn-by-turn walking navigation that guides you between the stops on a route, with spoken directions and a lock-screen Live Activity that carry on while the app is in the background. Turn-by-turn works only with Location Services switched on for TourTour, and to navigate offline you download the region in the Apple Maps app first. The navigation is guidance only, and any route you walk is your responsibility (see “Walking safety” below).

The catalogue, the narration scripts, the audio files, the brand, the logo and the app code are ours. You get the right to use them as described below; you do not get to copy or resell them.

3. Who can use TourTour

You can use TourTour if you are at least 16 years old, or the digital-consent age in your country if it is higher. Sign in with Apple already enforces Apple's age-based account rules, which we rely on.

You also need a compatible iPhone, an Apple ID, and an internet connection at least once to download what you want to listen to.

4. Your account

TourTour uses Sign in with Apple. We do not run a separate username-and-password system. When you sign in, Apple gives us an opaque identifier so we can keep your purchases and saved data linked to you across devices, and nothing more. We never receive your name, email, or Apple ID. See the Privacy Policy for the full picture.

You are responsible for the security of the Apple ID you use to sign in. If someone else uses your device with your Apple ID, anything they do in TourTour counts as yours.

5. Purchases and refunds

How you pay

All purchases (single city packs, the Pro Voices upgrade, and any future bundles) are processed by Apple through StoreKit. Pricing is shown in your local currency in the app and charged to the payment method on your Apple ID. We do not see your card or billing address.

What you get

A purchase grants you a non-exclusive, non-transferable, personal licence to download and listen to the content on devices signed in to your Apple ID. A city pack unlocks the written tours, maps and standard narration for that city. Pro Voices is a separate upgrade that unlocks premium pre-recorded narration audio for every city you own now and every city you buy later.

One-time purchases, no subscription

City packs and the Pro Voices upgrade are one-time purchases (non-consumable), so you pay once and they stay unlocked permanently on your Apple ID. There is no subscription and nothing auto-renews. You can re-download anything you own on any device signed in to the same Apple ID using "Restore Purchases" in the app.

Refunds

Refunds go through Apple's standard process: open reportaproblem.apple.com or use Settings → Apple ID → Subscriptions. Apple decides; we cannot override their decision because we never received the money.

EU 14-day right of withdrawal

If you are an EU consumer, you have a 14-day right of withdrawal for digital content under the Consumer Rights Directive. For digital content delivered immediately (not on a physical medium), that right ends once delivery has begun, but only where you gave prior express consent to start and acknowledged that you thereby lose the right. Apple captures exactly that consent at its "Confirm Purchase" / download step, so once a pack has begun downloading the withdrawal right no longer applies. To withdraw before the content is delivered (or to request a refund afterwards), contact Apple via the link above. Apple is the seller of record, and we will support whatever decision Apple makes.

Price and content changes

We can change prices for new purchases at any time. Anything you have already bought stays unlocked at the terms you bought it under. If a city pack is removed from the catalogue, owners keep access to download it for at least 90 days after the removal date.

6. Your content (saved routes, bookmarks)

If you build or save a route inside the app, that is your content. It stays on your device (see the Privacy Policy). You own it; we do not. We do not read it, mine it, train models on it, or share it.

If we ever introduce features that publish your content (e.g. sharing a custom route with another user), we will ask you specifically and give you control before anything leaves your device. Today there is no such feature.

7. Your licence to use TourTour

We grant you a personal, limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to install and use the app, and to listen to the content you have unlocked, on devices signed in to your Apple ID.

You may not:

• Copy, redistribute, broadcast, sell, sublicense, or publicly perform the audio, narration scripts, images or maps.
• Use the content as input to train AI or ML models.
• Reverse-engineer, decompile, or disassemble the app, except to the limited extent EU law explicitly allows.
• Bypass or interfere with our entitlement checks, the StoreKit receipt validation, or the Cloudflare Worker that verifies purchases.
• Use the app to do anything illegal or to harm anyone else.

8. Walking safety

TourTour is a listening and wayfinding aid, not a navigation safety system. The in-app turn-by-turn helps you find the next stop, it does not watch the road for you. Watch the road, traffic, your surroundings and the people around you. Use the volume that lets you hear what is happening around you. Do not stare at your phone while walking or crossing a street.

We are not responsible for accidents, injury or property damage that happen because you were distracted by the audio or by the map. Use your judgement.

9. Content accuracy

We write the narration scripts carefully and check facts where we can. History is messy and city geography changes. Opening hours, names of buildings, and ownership of monuments are not guaranteed to be current. Use the tours for context and pleasure, not as a citable source.

We review the narrations continuously, but across thousands of stops in more than a dozen languages an error can slip through. If a story gets something wrong, tell us at [email protected] and name the city and the stop. Corrections ship as free content updates to the affected city pack; you never pay again for a fix.

Where a narration draws from a credited external source (the source-attribution chip in the app), the underlying claim belongs to that source; TourTour is the storyteller, not the original researcher.

How the narration is read aloud

TourTour writes the words. On the standard tours those words are spoken by the free text-to-speech voices built into your iPhone, which are made and controlled by Apple, not by us. How clear, natural or correctly pronounced those free voices sound depends on your device, your iOS version, the tour language, and which system voices you have installed, and we cannot control or guarantee that quality. Some languages and some place names will sound better than others. This is a limitation of the device voices, not of the tour content.

Where a system voice consistently stumbles over a place name, we can often tune how the text is handed to it. Reports of badly spoken names are welcome at the same address, and improvements arrive with regular free content updates.

Pro Voices audio quality

Pro Voices is narration we render ourselves as audio files with natural voices, and we listen to and review those files continuously, language by language. Even so, with this much audio an occasional mispronounced name or awkward reading can make it through. If you hear one, tell us which city, stop and language, and once we confirm it we re-render the clip and ship it in a free audio update to that city pack. There is nothing to buy again; improvements to audio you own are always free. Availability of Pro Voices varies by city and language and grows over time.

10. Service availability

We try to keep TourTour available. Sometimes it will not be, due to maintenance, infrastructure outages, or Apple-side StoreKit hiccups. We do not promise uninterrupted service and we do not owe a credit for downtime.

If we ever discontinue the app, owners of paid city packs will be given a reasonable window to re-download what they paid for. We will write to you in the app before that happens.

11. Limits on our liability

To the maximum extent the law allows, TourTour and its team are not liable for indirect, incidental, consequential, special or punitive damages arising from your use of the app, including lost data, lost opportunity, missed sights, missed flights, sore feet, or any decision you made because of what the app said.

Where the law does not allow us to exclude liability (for death, personal injury caused by negligence, fraud, or anything else a consumer law in your country guarantees), those rights remain. Nothing in these terms limits a right an EU consumer law gives you that cannot be waived.

If we are found liable despite the above, our total liability for any claim is capped at the amount you paid TourTour in the 12 months before the claim arose.

12. Termination

You can stop using TourTour at any time by deleting the app. See section 12 of the Privacy Policy for how data is removed.

We can suspend or end your access if you breach these terms, for example by redistributing content, attempting to bypass entitlement checks, or using the app to do something illegal. If we end your access for breach, you are not entitled to a refund of unused content.

13. Changes to these terms

We may update these terms to reflect new features, new laws, or to fix wording. When we do, we update the "Last updated" date at the top and, if the change is material, surface it inside the app before it takes effect. Continuing to use TourTour after a material change means you accept the new version.

14. Apple as a third-party beneficiary

Apple is not a party to these terms, but because TourTour is distributed through the App Store, Apple's standard end-user licence terms also apply to your use of the app. If anything between these terms and Apple's terms conflicts, Apple's terms govern that specific conflict. Apple is a third-party beneficiary of these terms and may enforce them against you.

You confirm you are not located in a country embargoed by the US government, and that you are not on any US government list of prohibited or restricted parties.

15. Governing law & disputes

These terms are governed by the laws of Vietnam. If you are a consumer, this does not deprive you of the mandatory protections the law of your own country of residence gives you. Those still apply.

Before going to court, please email [email protected] and give us a chance to resolve the issue. Most disagreements are misunderstandings that resolve in one exchange.

If the issue cannot be resolved informally, the courts of Vietnam have jurisdiction. EU consumers may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

16. Miscellaneous

If a court finds part of these terms unenforceable, the rest still applies. If we do not enforce a right immediately, that is not a waiver. You cannot transfer your rights under these terms; we can transfer ours in connection with a sale or reorganisation of TourTour, as long as your rights stay protected.

These terms, together with the Privacy Policy, are the whole agreement between you and us about the app.